This tool allows TestOut support technicians to connect to your computer and see what you're seeing. Steps
- Enter the session id given to you by the support technician in the session id field.
- Enter your first name in the first name field.
- Run the file. In Internet Explorer, simply click run instead of save. In Chrome and Firefox, double click the file after it has been downloaded.
- When the software asks you to become the presenter click yes. This will allow the technician to see your screen and share the mouse.