KBA-003 - Exam question, lab simulation text, and other areas of LabSim not visible, or incorrectly formatted (all LabSim Clients)

KBA-003 - Exam question, lab simulation text, and other areas of LabSim not visible, or incorrectly formatted (all LabSim Clients)

Problem

Within an exam, the user can see check boxes for selecting an answer but no question or answer text is displaying on the screen (text may also be partially visible but illegible).
When running lab simulations, text and dialog may be missing, or partially cut off. Additionally, other areas of LabSim may exhibit cut off text, incorrect line wrapping, or other formatting issues.

Solution

This problem can be caused by:
  1. Using a custom 'Theme' in Display Settings.  Changing the theme to a default Windows theme resolves the problem.  To change the display Theme go to Control Panel, Select Display, and select a default Windows Theme from the Themes tab. 
  2. Using a non-default DPI setting. Depending on the operating system you are using, steps for the respective Windows operating systems are reviewed below.
  3. Windows Display setting should be set to Smaller - 100% (default) - see steps to check these settings below. Also, if running a newer version of Windows 7 or 8, ensure that you do not have Windows XP display compatibility options enabled.
  4. Make sure your browser zoom settings are at 100% - see steps to check these settings below.
  5. Ensure that there are no banner ads (or related popup or banners) interfering with the LabSim display. If you see popups or banners before or after LabSim login, please close them, or as is appropriate uninstall or otherwise remove any causing software.

DPI Settings within Windows XP
  • Go to Control Panel, Select Display, go to the Settings tab. 
  • Select Advanced, and use the drop down menu to set the DPI setting.  
  • The normal DPI setting is 96 DPI. 
DPI Settings within Windows Vista
  • Go to Start, then open control panel. 
  • Make sure you are in classis view, then open Personalization. 
  • On the left hand side near the top you will see Adjust font size (DPI), left-click that. 
  • Set to 96 DPI.
Display Settings within Windows 7
  • Right click on an empty space on your desktop and click Personalize 
  • Click on the Display link found at the botton left of the dialog 
  • Click on the radio button 'Smaller - 100% (default)' 
  • Click Apply 
  • Click Log off now to save the change
 Browser Zoom Settings
  • Within Google Chrome, click the Customize button, then adjust the Zoom (6th option from the top) to 100%.
  • Within Mozilla Firefox, from the menu bar choose View, then Zoom > Reset.
  • Within Internet Explorer (IE), click on the cog wheel, then choose Zoom > 100%.

If issues persist, or if additional information is needed, please contact Technical Support via any of the below options:
Telephone: 800-877-4889, Option 5
Email: support@testout.com
Live Chat: See link upper right at http://www.testout.com