1.0 Computing Overview (10 questions)

1.1 Course Introduction

1.1.1 A+ Certification

1.2 Using the Simulator

1.2.1 Selecting and Configuring Devices
1.2.2 Put an Item on the Workbench
1.2.3 Select an Item Based on Its Documentation
1.2.4 Select Item Categories
1.2.5 Install and Uninstall Components
1.2.6 Set Dials and Switches
1.2.7 Installing Cables
1.2.8 Installing a Cabled Device
1.2.9 Add Cabled Components
1.2.10 Using the XP Simulator

1.3 Hardware Basics

1.3.1 Computing Basics
1.3.2 Computing Facts
1.3.3 External Components
1.3.4 Ports and Connectors
1.3.5 Set Up a Computer
1.3.6 Internal Components
1.3.7 ExamSim Questions - Section 1.3

1.4 Operating System Basics

1.4.1 Operating Systems
1.4.2 Operating System Facts
1.4.3 Common Operating Systems
1.4.4 Operating System Comparison
1.4.5 Using the Windows XP Interface
1.4.6 Windows Interface Components
1.4.7 ExamSim Questions - Section 1.4

2.0 PC Technician (67 questions)

2.1 Protection and Safety

2.1.1 ESD
2.1.2 Protecting Against ESD
2.1.3 ESD Facts
2.1.4 Personal Safety
2.1.5 Safety Measures
2.1.6 Environmental Concerns
2.1.7 Evironmental Facts
2.1.8 ExamSim Questions - Section 2.1

2.2 Professionalism

2.2.1 Professionalism
2.2.2 Professionalism Facts
2.2.3 ExamSim Questions - Section 2.2

2.3 PC Maintenance

2.3.1 PC Maintenance
2.3.2 Cleaning Components
2.3.3 PC Maintenance Facts
2.3.4 PC Toolkit
2.3.5 Tool Facts
2.3.6 ExamSim Questions - Section 2.3

2.4 Software Tools

2.4.1 Control Panel
2.4.2 View Control Panel Utilities
2.4.3 Locate Control Panel Settings
2.4.4 Device Manager
2.4.5 Task Manager
2.4.6 Event Viewer
2.4.7 System Configuration
2.4.8 Command Prompt
2.4.9 Windows Utilities Facts
2.4.10 Using SiSoftware Sandra
2.4.11 ExamSim Questions - Section 2.4

2.5 Troubleshooting Overview

2.5.1 Troubleshooting Process
2.5.2 Troubleshooting Process Facts
2.5.3 ExamSim Questions - Section 2.5

3.0 System Components (39 questions)

3.1 System Cases and Power

3.1.1 System Cases
3.1.2 System Case Facts
3.1.3 Power Supplies
3.1.4 Power Supply Facts
3.1.5 ExamSim Questions - Section 3.1

3.2 Motherboards and Buses

3.2.1 Motherboard Components
3.2.2 Motherboard Facts
3.2.3 Expansion Buses and Slots
3.2.4 Expansion Bus Types
3.2.5 ExamSim Questions - Section 3.2

3.3 Processors

3.3.1 Processor Concepts
3.3.2 CPU Facts
3.3.3 CPU Performance Facts
3.3.4 ExamSim Questions - Section 3.3

3.4 Memory

3.4.1 Memory
3.4.2 Memory Facts
3.4.3 Memory Types
3.4.4 Memory Forms
3.4.5 Memory Type Facts
3.4.6 Memory Form Comparison
3.4.7 Memory Factors
3.4.8 Memory Characteristics
3.4.9 ExamSim Questions - Section 3.4

3.5 System Resources

3.5.1 System Resources
3.5.2 Viewing System Resources
3.5.3 System Resource Facts

3.6 BIOS

3.6.1 BIOS and CMOS
3.6.2 Editing the BIOS
3.6.3 BIOS and CMOS Facts
3.6.4 Find BIOS Settings
3.6.5 Turn on Num Lock
3.6.6 ExamSim Questions - Section 3.6

4.0 File System (14 questions)

4.1 File System Overview

4.1.1 File System Components
4.1.2 Viewing File System Components
4.1.3 File System Component Facts

4.2 File Systems

4.2.1 File Systems
4.2.2 File System Facts
4.2.3 Formatting and Converting
4.2.4 Formatting Facts
4.2.5 Format Drives
4.2.6 ExamSim Questions - Section 4.2

4.3 Managing Files

4.3.1 File Extensions
4.3.2 Configuring Folder Options
4.3.3 File Extension Facts
4.3.4 Managing Files
4.3.5 Attributes
4.3.6 Configuring Attributes
4.3.7 Attribute Facts
4.3.8 Set Attributes
4.3.9 Compress a Drive
4.3.10 Encrypt a Folder and Its Contents
4.3.11 ExamSim Questions - Section 4.3

4.4 NTFS Permissions

4.4.1 Users and Groups
4.4.2 User and Group Facts
4.4.3 NTFS Pemissions
4.4.4 Configuring NTFS Permissions
4.4.5 NTFS Permission Facts
4.4.6 Configure NTFS Permissions 1
4.4.7 Configure NTFS Permissions 2
4.4.8 ExamSim Questions - Section 4.4

5.0 Peripheral Devices (65 questions)

5.1 Installing Devices

5.1.1 Device Installation
5.1.2 Installing Devices
5.1.3 Install a Plug and Play Device
5.1.4 Use the Add Hardware Wizard
5.1.5 Device Installation Facts
5.1.6 Driver Facts
5.1.7 Managing Devices
5.1.8 Disable and Enable Devices
5.1.9 Remove a Device
5.1.10 ExamSim Questions - Section 5.1

5.2 Serial, Parallel, and PS/2

5.2.1 Serial, Parallel, and PS/2
5.2.2 Serial, Parallel, and PS/2 Facts
5.2.3 Serial, Parallel, and PS/2 Connections
5.2.4 Install PS/2 Devices
5.2.5 Install a Serial Device
5.2.6 Install a Parallel Device
5.2.7 Change the Parallel Port Mode
5.2.8 ExamSim Questions - Section 5.2

5.3 USB

5.3.1 Universal Serial Bus (USB)
5.3.2 USB Components
5.3.3 USB Facts
5.3.4 Install a USB Keyboard and Mouse
5.3.5 Connect a USB Printer
5.3.6 Connect a Digital Camera
5.3.7 Install USB Devices
5.3.8 Enable USB Support
5.3.9 ExamSim Questions - Section 5.3

5.4 IEEE 1394 (Firewire)

5.4.1 Firewire
5.4.2 Firewire Facts
5.4.3 Install an External Disk Drive
5.4.4 Connect a Camcorder
5.4.5 ExamSim Questions - Section 5.4

5.5 Input Devices

5.5.1 Mice and Pointing Devices
5.5.2 Input Device Facts
5.5.3 Choose a Keyboard
5.5.4 Choose a Mouse
5.5.5 ExamSim Questions - Section 5.5

5.6 Display Devices

5.6.1 CRT Monitors
5.6.2 CRT Monitor Facts
5.6.3 LCD Monitors
5.6.4 LCD Monitor Facts
5.6.5 Video Interfaces
5.6.6 Install a CRT Monitor
5.6.7 Connect an LCD Monitor
5.6.8 Choose a Monitor 1
5.6.9 Choose a Monitor 2
5.6.10 Install Dual Monitors
5.6.11 Configuring Display Settings
5.6.12 Configure Video Properties
5.6.13 Configuring Dual Monitors
5.6.14 ExamSim Questions - Section 5.6

5.7 Sound Devices

5.7.1 Digital Audio
5.7.2 Sound Cards
5.7.3 Sound Card Facts
5.7.4 Sound Card Connectors
5.7.5 ExamSim Questions - Section 5.7

5.8 Troubleshooting

5.8.1 Troubleshooting Input Devices
5.8.2 Troubleshooting USB and Firewire
5.8.3 Troubleshooting Sound
5.8.4 Component Troubleshooting Facts
5.8.5 Troubleshooting Video
5.8.6 Video Troubleshooting Facts
5.8.7 ExamSim Questions - Section 5.8

6.0 Storage Devices (29 questions)

6.1 Storage Devices

6.1.1 Storage Devices
6.1.2 Storage Device Overview
6.1.3 Storage Device Interfaces
6.1.4 Storage Device Interface Facts
6.1.5 ExamSim Questions - Section 6.1

6.2 Floppy

6.2.1 Floppy Drives
6.2.2 Floppy Drive Facts
6.2.3 ExamSim Questions - Section 6.2

6.3 Hard Drives

6.3.1 Hard Drive Characteristics
6.3.2 Hard Drive Facts
6.3.3 Partitions and Disks
6.3.4 Partition and Volume Facts
6.3.5 Partition and Format a Disk
6.3.6 Create a Primary Partition
6.3.7 Create a Logical Drive
6.3.8 Creating Dynamic Volumes
6.3.9 Create a Simple Volume
6.3.10 ExamSim Questions - Section 6.3

6.4 Optical Media

6.4.1 CD Drives
6.4.2 CD-ROM Format Facts
6.4.3 DVD Drives
6.4.4 DVD Facts
6.4.5 Optical Drive Facts
6.4.6 ExamSim Questions - Section 6.4

7.0 Networking (71 questions)

7.1 Networking Overview

7.1.1 Networking Basics
7.1.2 Network Types
7.1.3 Network Communication
7.1.4 Networking Facts
7.1.5 ExamSim Questions - Section 7.1

7.2 Connection Hardware

7.2.1 Cable Media
7.2.2 Twisted Pair Facts
7.2.3 Coaxial Cable Facts
7.2.4 Fiber Optic Facts
7.2.5 Network Adapters
7.2.6 Network Adapter Facts
7.2.7 Connecting Ethernet NICs
7.2.8 Install and Connect a Modem
7.2.9 Connect to an Ethernet Network
7.2.10 ExamSim Questions - Section 7.2

7.3 Addressing

7.3.1 Addressing
7.3.2 IP Addressing
7.3.3 Addressing Facts
7.3.4 ExamSim Questions - Section 7.3

7.4 Internet Connectivity

7.4.1 Internet Connectivity
7.4.2 Internet Connectivity Facts
7.4.3 Connect to a DSL Network
7.4.4 Configuring a Dialup Internet Connection
7.4.5 Create a Dialup Internet Connection
7.4.6 ExamSim Questions - Section 7.4

7.5 Firewalls

7.5.1 Firewalls
7.5.2 Configuring Windows Firewall
7.5.3 Firewall Facts
7.5.4 Configure the Windows Firewall
7.5.5 ExamSim Questions - Section 7.5

7.6 Wireless Networking

7.6.1 Wireless
7.6.2 Wireless Networking Facts
7.6.3 Making a Wireless Connection
7.6.4 Create a Wireless Connection
7.6.5 Use WPA Encryption
7.6.6 Wireless Security
7.6.7 Wireless Security Facts
7.6.8 IrDA and Bluetooth Facts
7.6.9 ExamSim Questions - Section 7.6

7.7 Troubleshooting

7.7.1 Network Troubleshooting
7.7.2 Network Troubleshooting Facts
7.7.3 ExamSim Questions - Section 7.7

8.0 Printing (36 questions)

8.1 Printers

8.1.1 Printer Types
8.1.2 Laser Printers
8.1.3 Printer Type Facts
8.1.4 Printer Interfaces
8.1.5 Printer Connection Facts
8.1.6 Printer Characteristics Facts
8.1.7 Choose a Printer 1
8.1.8 Choose a Printer 2
8.1.9 ExamSim Questions - Section 8.1

8.2 Printer Configuration

8.2.1 Printing Configuration
8.2.2 Installing a Local Printer
8.2.3 Printer Configuration Facts
8.2.4 Install a Plug and Play Printer
8.2.5 Manually Install a Printer
8.2.6 Change the Default Printer
8.2.7 Configuring Printer Options
8.2.8 ExamSim Questions - Section 8.2

8.3 Network Printing

8.3.1 Network Printing
8.3.2 Installing a Network Printer
8.3.3 Network Printing Facts
8.3.4 Share a Local Printer
8.3.5 Add a Network Printer
8.3.6 ExamSim Questions - Section 8.3

8.4 Troubleshooting Printing

8.4.1 Troubleshooting Printing
8.4.2 Printing Troubleshooting Facts
8.4.3 ExamSim Questions - Section 8.4

9.0 Portable Devices (28 questions)

9.1 Portable Devices

9.1.1 Portable Devices
9.1.2 Notebook Components
9.1.3 PC Card Facts
9.1.4 Notebook Facts
9.1.5 Notebook Power Facts
9.1.6 Mobile Device Facts
9.1.7 Notebook Communication
9.1.8 Portable Communication Facts
9.1.9 ExamSim Questions - Section 9.1

9.2 Power Management

9.2.1 Portable Power
9.2.2 Configuring Power Settings
9.2.3 Power Management Facts
9.2.4 Configure Power Settings
9.2.5 Exploring Power Schemes
9.2.6 Create a Power Scheme
9.2.7 ExamSim Questions - Section 9.2

9.3 Troubleshooting

9.3.1 Troubleshooting Power
9.3.2 Troubleshooting Video
9.3.3 Troubleshooting Components
9.3.4 Troubleshooting Facts
9.3.5 Maintenance Facts
9.3.6 ExamSim Questions - Section 9.3

10.0 System Management (26 questions)

10.1 System Files

10.1.1 System Files
10.1.2 System File Facts
10.1.3 Windows Boot Process
10.1.4 Registry Components
10.1.5 Managing the Registry
10.1.6 Registry Facts
10.1.7 ExamSim Questions - Section 10.1

10.2 System Restore

10.2.1 System Restore
10.2.2 Using System Restore
10.2.3 System Restore Facts
10.2.4 Create a Restore Point
10.2.5 Restore to a Point in Time
10.2.6 ASR
10.2.7 ASR Facts
10.2.8 ExamSim Questions - Section 10.2

10.3 Backup and Restore

10.3.1 Backup and Restore
10.3.2 Backing Up Data
10.3.3 Restoring Data
10.3.4 Backup and Restore Facts
10.3.5 ExamSim Questions - Section 10.3

10.4 System Updates

10.4.1 Automatic Updates
10.4.2 Using Automatic Updates
10.4.3 System Update Facts
10.4.4 Configure Automatic Updates
10.4.5 ExamSim Questions - Section 10.4

11.0 Security (29 questions)

11.1 Software Security

11.1.1 Malware
11.1.2 Using a Virus Scanner
11.1.3 Software Security Facts
11.1.4 ExamSim Questions - Section 11.1

11.2 Social Engineering

11.2.1 Social Engineering
11.2.2 Social Engineering Facts
11.2.3 ExamSim Questions - Section 11.2

11.3 System Security

11.3.1 Local Security Policy
11.3.2 Configuring Policy Settings
11.3.3 Configure Policies
11.3.4 Configuring Password Policies
11.3.5 Enforce Password Settings
11.3.6 Local Security Policy Facts
11.3.7 Authentication
11.3.8 Authentication Security Facts
11.3.9 ExamSim Questions - Section 11.3

11.4 Physical Security

11.4.1 Physical Security
11.4.2 Physical Security Facts
11.4.3 Setting a Screen Saver Password
11.4.4 Require a Screen Saver Password
11.4.5 Wiping a Disk
11.4.6 Configure BIOS Security
11.4.7 ExamSim Questions - Section 11.4

12.0 Windows Installation (17 questions)

12.1 Installation

12.1.1 Windows Installation
12.1.2 Upgrade Considerations
12.1.3 Installation Facts
12.1.4 Upgrade Facts
12.1.5 Change the Boot Order
12.1.6 Installing XP
12.1.7 ExamSim Questions - Section 12.1

12.2 Post Installation

12.2.1 Activation
12.2.2 Post Installation Facts
12.2.3 Installing Windows Components
12.2.4 Install Windows Components
12.2.5 ExamSim Questions - Section 12.2

13.0 Optimization (24 questions)

13.1 Video Optimization

13.1.1 Video Optimization
13.1.2 Optimizing Video
13.1.3 Video Optimization Facts
13.1.4 Optimize Video Settings
13.1.5 Configure Visual Effects
13.1.6 ExamSim Questions - Section 13.1

13.2 Memory Optimization

13.2.1 Virtual Memory
13.2.2 Optimizing Memory
13.2.3 Virtual Memory Facts
13.2.4 Configure Virtual Memory
13.2.5 ExamSim Questions - Section 13.2

13.3 Disk Optimization

13.3.1 Storage Optimization
13.3.2 Running Disk Cleanup
13.3.3 Use Disk Cleanup
13.3.4 Checking for Disk Errors
13.3.5 Defragmenting a Drive
13.3.6 Disk Optimization Facts
13.3.7 ExamSim Questions - Section 13.3

13.4 Cooling

13.4.1 System Cooling
13.4.2 System Cooling Facts
13.4.3 ExamSim Questions - Section 13.4

14.0 System Recovery (21 questions)

14.1 System Errors and Lockups

14.1.1 Troubleshooting Lockups
14.1.2 Lockup Troubleshooting Facts
14.1.3 Driver Rollback
14.1.4 Roll Back a Driver
14.1.5 Windows Reporting
14.1.6 Windows Reporting Facts
14.1.7 Configure Windows Reporting
14.1.8 ExamSim Questions - Section 14.1

14.2 Startup Errors

14.2.1 Startup Errors
14.2.2 Common Startup Errors
14.2.3 Boot Options
14.2.4 Booting into Safe Mode
14.2.5 Windows Boot Options
14.2.6 ExamSim Questions - Section 14.2

14.3 System Recovery

14.3.1 Recovery Console
14.3.2 Using the Recovery Console
14.3.3 Recovery Console Facts
14.3.4 Parallel Installation
14.3.5 Parallel Installation Facts
14.3.6 Recovery Option Facts
14.3.7 ExamSim Questions - Section 14.3

ExamSim (635 questions)

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